You can contact us at 90238932 or email firstname.lastname@example.org to rectify any issues regarding your bike.
Return Policy for Bike
For defective bikes pls inform us within 7 days of receipt, we will arrange a free exchange within 3-4 working days, all cost will be covered by us.
Alternatively if you do not wish to get an exchange for the defective bike you may return the bike for a full refund within 7 days of receiving the bike. You will be informed via sms once your order has been shipped out
All returns/exchanges must be brand new and accompanied with all of the original packaging, paperwork and receipt. Bicycles must be in showroom condition.
You can send the bicycle to our warehouse for returns. Alternatively we can arrange for collection of the bike at your address, with additional cost of $15
We do not accept returns for products which are not broken or delivered incorrectly
Returns or Exchanges for accessories.
You can return any accessories purchase within 7 days for an exchange or refund. In order to qualify you must have the item’s receipt and the product must be in new, unused/uninstalled condition.
All original packaging and tags must be intact and included. Returns with ordinary wear and tear or damage caused by improper use or accidents will not be accepted.