FAQ - Bicycles Singapore

FREQUENTLY-ASKED QUESTIONS

WHERE ARE THE BICYCLES FROM

Our bicycles are imported from many countries, including China, Malaysia, Germany, Thailand, etc.

IS THERE A REFUND OR EXCHANGE POLICY

If any of our items are received in a faulty condition, we will provide free exchange for the product. We do not accept refund. To apply for an exchange, you can send a photo of the faulty product and email it to admin@bicycles.sg.

how can i get the free gifts if my order is eligible for it?

The free gifts will be included automatically with your order. You can check if your order is eligible for any free gifts here.

WHAT IS THE DELIVERY AND SELF-COLLECTION PROCESS?

You will be notified by our sales team once your order has been processed.

Delivery will be arranged via sms and payment is cash upon delivery

For detailed info, pls refer to: http://bicycles.sg/order-guide/

Do I need to register an account to place an order?

No, you dont need to register to order, you can click the checkout as guest button during checkout

It will be easier for you to track the status of your order if you create an account, it is also easier if you want to order again

Are there warranties provided?

All bicycle comes with standard exchange policy. If you found out that the bicycle/components are faulty upon receipt (Which is very unlikely) you can contact our sales team for a free exchange.

Most of our bicycles comes with standard warranty (6 months), damage due to negligence, misuse are not covered. To find out if your bicycle is under warranty pls email admin@bicycles.sg

Do I need to assemble the bicycles myself?

No, we will assemble the bicycles for you before delivering it to you

The assembling of the bicycles can be quite challenging for some, as a result, we provide free assembly service so you when you receive the bicycles, it will already be completely assembled and ready for the ride.

Because of that, the bicycles does not come in a box.

If you prefer to assemble the bicycle yourself and receive the bicycle in a box, pls let us know in the order notes. We will deliver the bicycle in an unassembled state and sealed in a box.

Standard manual instructions will be provided (could be in chinese/german/spanish depending on country of manufacture)

Which bicycle should I choose, any recommendations?

If you do not already have a specific type of bicycle in mind then don’t worry too much about brand, model and type of bicycle. Unless you have specific requirements (e.g. electric bike, foldable bike, etc.) chances are, you will have to follow your heart and choose the bike that is the best fit in terms of size and appearance.

For a general guide on how to select a bicycle, you can refer to this page (http://bicycles.sg/choosing-the-ideal-bicycle/)